Information about AmericanMuscle.com

Hours: 9AM - 9PM EST Monday Thru Friday
10AM - 6PM EST Saturday
Call: 1-(866)-727-1266

Contact Information

Mail-In Order Form

Founded in early 2003, AmericanMuscle.com is well established as one of the best, most reliable online aftermarket retailers in the business. Catering to the needs of all late-model Mustang owners and enthusiasts, we sell the hottest products at the best prices you can find. Our staff of 80 offers top-notch customer service, both over the phone and in person at our 60,000+ sq. ft. warehouse located just 45 minutes outside of Philadelphia, PA.

Constantly working to expand our reach, AmericanMuscle.com products have repeatedly been profiled in magazines like Modified Mustangs, Muscle Mustangs & Fast Fords, 5.0 Mustang & Super Fords, and Mustang Enthusiast. Keep an eye out for our advertisements in those publications, as well as many other Mustang aficionado magazines.

Our web store is managed by Yahoo! Merchant Solutions, the host for 1-in-8 of all online merchants. The backing of an industry leader such as Yahoo! guarantees that you will have a safe, secure online shopping experience, making AmericanMuscle.com your number one stop for all of your Mustang needs!

AmericanMuscle.com has been awarded as a BizRate Circle of Excellence Gold Honoree!

From September 1, 2007 to August 15, 2008, AmericanMuscle.com received above-average ratings in customer surveys in the following areas:

Ease of Site Use
On-Time Delivery
Overall Satisfaction
Customer Support
Product Met Expectations
Likely to Shop Again.

We would like to thank all of our customers for their support in helping us achieve this honor. To see our current BizRate ratings click here.

Walk-In and Pick-up Customers

Walk-Ins are welcome Monday through Friday from 10AM to 5PM.
Customers are welcome for purchases and pickups during these times.
At this time we do not have a product showroom.

Contact Information

Toll Free:

1 (866) 727-1266

Hours:

(9AM - 9PM EST Mon.-Fri., 10AM - 6PM EST Sat.)

Local:

(610) 251-2397

Fax:

(610) 251-0263

Main Office

AmericanMuscle.com
7 Lee Blvd Suite 100
Malvern, PA 19355 USA

Mailing address ONLY,
see below for directions.

Shipping, Product, Order, and Return Questions

Vendors, email us about your new Mustang products.

Having a Mustang-related event? Let us know!

Please note that the address above is for mailing purposes only. If you are planning to visit us, please enter your address in the box below in order to print accurate directions.

American Muscle Catalog

Get our Mustang parts catalog and check out our deals anytime!

Frequently Asked Questions

Mail-In Order Form

Customers wishing to place an order via mail (in order to pay with a Money Order, Cashier's Check, or Personal Check with a 10 business day wait to clearance) can print out and mail in the order form below with their payment. The file is in Adobe Acrobat (PDF) format and requires Acrobat Reader. If you do not have this software installed on your computer, it can be freely downloaded here.

Note: Do Not Send Cash, cash payments will be refused. AmericanMuscle takes no responsibilty for money lost in the mail.

Note: Sales Tax is ONLY charged if you are shipping to Pennsylvania. Enter "$0.00" in the sales tax field if you are not shipping to PA. Customers that include sales tax but that are shipping outside of PA will not have that amount refunded; it will be considered a tip (thanks).

International Credit Cards

Unfortunately, we are unable accept International Cards at this time. For these customers, we can offer the following options.

We do accept payment by international money order issued by your bank, or a money order issued by a US bank or post office. (Please keep in mind that we do not ship internationally.)

Shipping Policy

Locations:
AmericanMuscle.com ships FREE to all locations in the Lower 48 states. Shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands is an additional charge.

Please note that there is an additional charge for expedited shipping methods.

We do charge for shipping to Canada. However, the charge covers all brokerage fees and taxes.

We do not ship to any other international locations.

Shipping Methods:

Our free Standard Shipping option is either UPS or USPS, depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment.

Standard Shipping All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 3lbs will go Priority Mail and heavier boxes will ship UPS Ground. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive.

Guaranteed 3 Day Orders will be shipped via UPS 3 Day Select OR UPS Ground, depending on your location. Delivery is guaranteed within 3 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Guaranteed 2 Day Orders will be shipped via UPS 2nd Day Air OR UPS Ground, depending on your location. Delivery is guaranteed within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Guaranteed 1 Day Orders will be shipped via UPS Next Day Air (Saver will be used where available) OR UPS Ground, depending on your location. Delivery is guaranteed within 1 business day after the ship date.(Saturdays and Sundays are not counted as business/working days) Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Canada Orders will be shipped via UPS Ground. All applicable brokerage fees and local taxes are included in our shipping quote so that no payment is necessary upon package delivery.

NOTE: Unfortunately not all products American Muscle sells can be shipped to Canada. The following are a few examples of items that can not be shipped to Canada: Unmounted tires, products that ship directly from the manufacturer, or products that require freight shipping.

*** Time definite shipments (Guaranteed 3 Day, 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, call us immediately and we will have a new product sent to you, and initiate a UPS claim for the item.

Please be sure to hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect the item, and to pick it up. If UPS does not come to inspect the package, or does not take it with them when they do come, please call us, and we will send you a UPS tag to send the damaged product to us.

Undeliverable or Refused Shipments:
Packages will be returned to us if the package cannot be delivered due to incomplete or incorrect addresses, is not picked up from a UPS facility, or if the customer refuses delivery. All packages returned to us for the above the reasons can take up to 3 weeks to be processed and charged a restocking fee (the amount of which will be determined upon processing the refused item)

Freight Disclaimer

Please be aware that it is the duty of the customer (consignee) to accept delivery of freight goods consigned to them. The consignee must be present to receive the shipment at the time of delivery. Failure of the consignee to do so may result in a delayed delivery and possible holding of the goods by UPS Freight. If UPS Freight is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the customer. In the event that neither UPS Freight nor AmericanMuscle.com are able to contact the customer to schedule a delivery, the goods will be returned to AmericanMuscle.com and the return shipping cost as well as any storage fees will be charged to the customer. In the case of a Refused Freight Shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable.

FOR VISIBLE DAMAGE: If the containers in your shipment show visible signs of damage, open them immediately to check the contents and ask the driver to inspect the contents with you. Write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt. Call us so that we may start a damage claim with UPS Freight.

FOR CONCEALED LOSS OR DAMAGE: As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, contact us immediately to start a claim with UPS Freight. Please make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.

NOTE: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods totally worthless. In cases of partial damage or loss, the customer should accept the entire shipment and determine whether it can be repaired or retained with an allowance. The customer is responsible for any holding or return shipping charges on a refused shipment that UPS Freight deems repairable.

Return Policy

1. Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. AmericanMuscle.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt. Business days does not include weekends, holidays, and the day the package is delivered.

2. If you receive a damaged, defective, or partial order, please contact us within 72 hours of receipt. If the issue is not reported to the RMA department within this time frame, we reserve the right to refuse the return.

In the case a replacement product was sent, we will send you UPS tags to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.

3. In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, exchange will be handled directly with the manufacturer. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customer, AmericanMuscle.com will be happy to try to facilitate a thorough review of the claim, with the understanding that AmericanMuscle.com in no way has any input into the final decision (i.e. approvals, denials, fees, etc.).

4. Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, the return procedure will be breached, and AmericanMuscle.com may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.

5. Any non-defective product returned for a refund will be assessed only the original shipping charges incurred by AmericanMuscle.com. A Damage and Recovery fee may be deducted if the returned merchandise is not resalable (i.e. damage to product, incomplete product, broken packaging, etc.). AmericanMuscle.com will not assess a fee to returns of defective items. A qualified technician will test and review each returned product.

6. Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item. In addition, if returning an item for a refund, the original shipping cost incurred by AmericanMuscle.com will be deducted from the refund issued.

When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Additionally, only the signature of an authorized AmericanMuscle.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss return product during shipment.

7. Customers are responsible for checking all merchandise for damage or defect when the order is received, and before the item is used. AmericanMuscle.com will not accept a return of an item that is damaged or defective if it has been used. If the product is damaged during shipment, AmericanMuscle.com will replace the product at no charge.

8. AmericanMuscle.com is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.

9. Unauthorized returns, refused shipments and undeliverable packages that are returned back to American Muscle can take up to 3 weeks to be processed. The customer will be charged the original and the return shipping fees for any of these instances. If a return has not been processed within the specified time, please send an email to rma@AmericanMuscle.com.

10. At no time will used, mounted or balanced wheels (including Wheel/Tire Packages) be accepted for return. Damage done to wheels during mounting or balancing will not be covered by AmericanMuscle.com. Customers will be responsible for checking wheels for damage before they are mounted and/or balanced. Installation costs/mounting and balancing fees will not be covered by AmericanMuscle.com for any returned product. Any wheels returned incomplete (i.e. missing center caps, etc.) will be refused or returned to you at your expense.

11. All Mustang headlights are not covered by any warranty from fogging or condensation from the manufacturer. AmericanMuscle.com suggests professional installation of all Mustang headlights to ensure that these problems do not arise. We also recommend sealing the lights with an RTV sealant before installing.

12. Returns will not be accepted for any of the following: Chips and Tuners, DiabloSport and SCT products, Wheel/Tire Packages, Opened Exhaust products (removed from original packaging), Hoods, Body Kits, Shaker kits, any custom-order or made-to-order items, non-defective items that have been used, painted or installed on a vehicle. American Muscle gift certificates are non-refundable.

Under no circumstances are mounted and balanced wheels returnable.

These products are only up for exchange in the case of a defect. Issues with these items must be taken up directly with the manufacturer.

AmericanMuscle.com reserves the right to change or amend the return policy and procedures at any time without notification.

Wheel Warranty Policy

Lifetime structural warranty:

AmericanMuscle warrants to the original retail purchaser, that all wheels distributed by AmericanMuscle are free of structural defects in material and workmanship for the lifetime of the wheel(s).

1 Year Warranty on Finish:

Chrome Plated Wheels are guaranteed against separation and peeling for the period of one year from the original date of purchase.

Painted Wheels are guaranteed against paint separation and paint peeling for a period of one year from the original date of purchase.

AmericanMuscle's obligation under these warranties is limited to repair or replacement at our sole discretion, without charge excluding freight if wheel(s) are found to be defective. This warranty excludes:

Any wheels that have been damaged due to abuse, neglect, misuse, or that have been repaired or altered.
Wheels that have been used for off-road or racing.
Wheels that have been damaged due to adverse weather conditions, or road chemicals.
Wheels that have been improperly installed or installed with other than recommended accessories.
Wheels that have been installed with tires that exceed the recommended size or installed on vehicles that they were not specifically intended.
Transfer of title by the original purchaser voids the warranty

Order Changes/Cancellations:

All requests to change or cancel an order should be made over the phone with one of our representatives. Requests sent via email may not be received in time, and your order may ship. Please double check that your order is correct before clicking submit order.