AmericanMuscle is very proud to offer Free Shipping on Everything and Same Day Shipping (on most parts) if you order by 5PM EST on a business day.
We ship via UPS Ground and/or USPS to all locations in the Continental 48 States absolutely FREE regardless of weight or size.
AmericanMuscle also offers Free Freight Shipping to Business Addresses in the Continental 48 States, Freight Shipments going to a residential address will require a $75 residential delivery fee. For details on Freight Shipping, click here!
Estimated delivery times for orders sent via Free Standard Shipping
99% of orders ship out the same day or next. Check for availability on the item page (see image to the right) as some items require additional processing time or are shipped directly from the manufacturer.
Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address (that both UPS and USPS can deliver to) to avoid delivery issues or additional charges. Shipping to an APO/FPO, Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or Canada is available at normal rates.NOTE:
AmericanMuscle.com is the only Mustang Aftermarket Retailer in the US to ship Mustang parts to Canada via UPS Ground with all brokerage and tax fees paid upfront. That means there are no additional fees to pay when your package arrives!
Note: Unfortunately not all products AmericanMuscle sells can be shipped to Canada. The following are a few examples of items that can not be shipped to Canada: Products that ship directly from the manufacturer, products that require freight shipping, gift certificates or unmounted tires. Additionally, AmericanMuscle is not able to ship to Canadian addresses with Postal codes beginning with X, Y, or Z.
International orders can be placed through Bongo International, a trusted world-wide shipping service that AmericanMuscle has partnered with.
How to Place an International Order through Bongo
All orders placed through Bongo will be processed by Bongo.
Any questions about orders will need to be sent to Bongo International by clicking the link provided in their confirmation email. Click here for a sample confirmation email from Bongo. These issues include, but are not limited to the following:
Our free Standard Shipping option is either UPS or USPS, depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address then we recommend that you provide your PO Box on the Address Line 2 underneath your physical address.
Standard Shipping All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go Priority Mail and heavier boxes will ship UPS Ground. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive. Packages shipping to Guam and US Virgin Islands ship USPS. USPS shipments have a 70lb weight limit per package. If you are unsure of the weight of an item, please contact us.
Guaranteed 3 Day Orders will be shipped via UPS 3 Day Select OR UPS Ground, depending on your location. Delivery is guaranteed within 3 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
Guaranteed 2 Day Orders will be shipped via UPS 2nd Day Air OR UPS Ground, depending on your location. Delivery is guaranteed within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
Guaranteed 1 Day Orders will be shipped via UPS Next Day Air (Saver will be used where available) OR UPS Ground, depending on your location. Delivery is guaranteed within 1 business day after the ship date.(Saturdays and Sundays are not counted as business/working days). Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification).
Next Day Air (Saturday) Orders will be shipped via UPS Next Day Air (Saturday) if available to your location. Delivery is guaranteed on Saturday however the delivery time will depend on what is available for your location. Choosing this shipping method is the only time that Saturday delivery is available. Orders placed Thursday 5:00pm Eastern Time through Friday 2:00pm Eastern Time will ship out the same day to be delivered on Saturday (except in cases where an item may be out of stock or order is pending verification).
Bongo International: Shipping times on international orders placed through Bongo International will depend on which shipping method you choose with Bongo. Express orders can be delivered in as little as a week. Economy orders may take up to 3 weeks for delivery.
*** Time definite shipments (Guaranteed 3 Day, 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.
Not all expedited shipping methods are available to all locations
AmericanMuscle sends an email with the tracking number for every order that is placed with a valid email address. If you have not provided an email address, you can simply call us at 1-866-727-1266 with your order number for tracking information. Tracking information is also available by logging into your account on AmericnMuscle.com.
Tracking numbers beginning with 1Z have been sent via UPS, and can be tracked via www.ups.com.
Tracking numbers beginning with a 9 have been sent via US Mail, and can be tracked via www.usps.com. Package movement will be updated by USPS at the end of each business day; given there is information to update.
Tracking numbers that are 9 digits long have been sent via UPS Freight. Freight shipments can be tracked from the UPS Freight website. Please note that freight shipments being delivered to Residential locations may be delayed if UPS Freight is unable to contact you by phone to setup a delivery date and time.
International Tracking through Bongo: Tracking on international orders placed through Bongo International can be done by contacting them by clicking the link provided in their confirmation email. Click here for a sample confirmation email from Bongo.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will have a new product sent to you, and initiate a UPS claim for the item.
Please hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect and pick up the package for return. If UPS does not come to inspect the package, or does not take it with them when they do come - please call us, and we will send you a UPS Return tag to send the damaged product back to us.
If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days to start a UPS tracer.
If you have received a damaged product in an international order placed through Bongo International, you will need to contact them by clicking the link provided in their confirmation email. Click here for a sample confirmation email from Bongo.
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.
Please review our Freight Disclaimer for special instructions regarding freight shipments.
Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Free Standard Shipping:
Please note that the weekend and holidays do not count as shipping days (with the exception of Saturday for USPS packages and Next Day Air Saturday delivery when chosen and paid for by you).
If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.For missing UPS shipped packages:
Receiving Your Shipment: Please be aware that it is the duty of the customer/consignee to accept delivery of freight goods consigned to them. The consignee must be present to receive the shipment at the time of delivery.
Inspecting Your Shipment: It is the consignee's responsibility to inspect their shipment for damages before the UPS Freight driver leaves the delivery location. If the packaging shows any indication of damage, open it immediately to check the contents, and ask the driver to inspect the contents with you. If your shipment has been damaged, you (or the UPS Freight driver) must write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt. If possible, please take pictures of the damages to the box and the damages to the item. Please call us so that we may start a damage claim with UPS Freight. Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by UPS Freight.
For Concealed Loss or Damage: As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, contact us immediately to start a claim with UPS Freight. Make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage and please have pictures of the damages available to support your claim. Please note that any damage claim made after delivery has been completed could result in the claim being voided by UPS Freight.
Note: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods totally worthless. In cases of partial damage or loss, the customer should accept the entire shipment and determine whether it can be repaired or retained with an allowance. The customer is responsible for any holding or shipping charges on a refused shipment that UPS Freight deems repairable.
The consignee must be present to receive the shipment at the time of delivery. Failure of the consignee to do so may result in a delayed delivery and possible holding of the goods by UPS Freight. If UPS Freight is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the customer. In the event that neither UPS Freight nor AmericanMuscle.com are able to contact the customer to schedule a delivery, the goods will be returned to AmericanMuscle.com and the original and return shipping cost as well as any storage fees will be charged to the customer. A restock fee may be charged at AmericanMuscle.com?s discretion to cover any additional costs such as replacement packaging.
Please note that freight items are not returnable once shipped unless as a last resort if a shipment is in danger of becoming abandoned. In the case of a Refused Freight Shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable. In addition, the customer may be charged a restocking fee at AmericanMuscle.com's discretion based off of the individual situation and condition of the returning product and packaging. Replacement packaging needs to be special ordered so any replacement packaging for refused shipments must be covered by the customer.
Free Freight Shipping: AmericanMuscle offers Free Freight Shipping to Business Addresses in the Continental 48 States via UPS Freight. A freight carrier defines a business as a commercially zoned location that has a building/office that opens and closes to the general public during normal 9-5 hours on weekdays. Therefore, please note that a business out of a home is still considered a residence. Any additional fees charged by UPS Freight for additional services either incurred through delivery issues or as requested by the consignee (other than normal shipping costs) are the responsibility of the customer. These include, but may not be limited to: Residential Delivery, Inside Delivery or Pickup, Redelivery, Limited Access Delivery or Pickup (e.g. Churches, Schools, Construction Sites and Military Bases), Lift-Gate Service, Storage Fees, Corrected Bill of Lading. Freight items can ONLY be shipped to the continental 48 states.
Bongo International: Freight shipping is NOT available on international orders placed through Bongo International at this time.